Customer Support Staff Augmentation
Add vetted support professionals while retaining management control.
Learn moreRed Shore Solutions
Scale Customer Support and IT Operations with Confidence
Red Shore Solutions helps you grow through staff augmentation, managed outsourcing, systems integration, and practical consulting.
Core Service Offerings
Managed Customer Service Outsourcing
End-to-end managed support operations with clear KPI accountability.
Learn moreCustomer Support Operations Consulting
Improve support quality, process consistency, and KPI governance.
Learn moreIT Infrastructure Management Consulting
Strengthen reliability, observability, and operational governance.
Learn moreSystems Integration Services
Connect key platforms to eliminate manual handoffs and improve data integrity.
Learn moreIT Staff Augmentation
Embed vetted IT talent for infrastructure and integration delivery.
Learn moreSupport Automation and AI Workflows
Automate repetitive support work with controlled AI and workflow orchestration.
Learn moreFrontLine SaaS Platform
Governance-first BPO operations software delivered as a secure SaaS offering.
Learn moreWhy Clients Choose This Model
These delivery benefits help teams scale with less risk and better operational clarity.
Flexible Engagement
Choose client-managed staffing, fully managed services, or targeted consulting engagements.
Operational Accountability
Build with clear quality standards, performance rhythms, and measurable outcomes.
Technical Depth
Strengthen infrastructure and systems integration while reducing execution risk.
Powered by FrontLine Software
Red Shore Solutions uses FrontLine, a governance-first operations platform built for BPO environments. This reinforces delivery reliability, compliance readiness, and client transparency.
Governance and Auditability
Approval-driven workflows, immutable audit trails, and effective-dated history for sensitive changes.
Workforce Control
Client/LOB-scoped scheduling, capacity planning, shift-swap approvals, and exception tracking.
QA and Training Discipline
Scorecards, calibration workflows, coaching action tracking, and measurable participation controls.
Service Desk and Operations Support
Project-scoped ticketing, SLA-aware workflows, and asset-linked support for faster root-cause handling.
Client Transparency
Scope-safe, read-only client portal views for operational visibility without data boundary risk.
Security and Compliance Baseline
Multi-tenant isolation, role-based access controls, sensitive-data masking, and encrypted identifiers.
Plan your next service initiative
Tell us what you need to scale and we will recommend the right model.
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